Staying in touch
means being informed.
You can call, write or simply send us a voice message.
We’re looking forward to hearing from you!
Customer Service Centre
7:00 am - 10:00 pm – daily including weekends and holidays
+420 221 210 031
We’re happy to answer any questions you might have about our products and services, customise them for you, or even block your card if it gets lost.
Corporate eBanking
Technical Support
8:00 am - 5:00 pm – work days
+420 221 210 011
Do you need technical advice in BusinessNet, Eltrans 2000 or MultiCash?
Corporate eBanking
Payment Processing
8:00 am - 5:00 pm – work days
+420 221 210 010
Do you have a question about processing payments in BusinessNet, Eltrans 2000 or MultiCash?
Blocking Your Card
24/7 – NON STOP
+420 221 210 012
Use this number to report lost or stolen payment cards when our Customer Service Centre is unavailable.
Payment Terminals
24/7 - NON STOP
+420 221 210 014
Use this number in the event of technical issues concerning payment terminals or internet payment gateways.
WRITE US
We will answer your questions about our products.
The bank's main mailbox.
We will strive to find a solution for you.
All phone numbers are charged according to the caller’s tariff for fixed-line calls.
To improve our services, calls to our Customer Service Centre are monitored and recorded.
We do not charge any fees for customer service or advice.
Are you our client?
For us, security comes first. In order to be able to guarantee maximum security, please be sure to have all the necessary data ready before calling our customer lines to clearly verify your identity together with your question. Ideally, have your “password for phone communication” ready. This is provided in your contractual documents. Also, please don’t forget to choose the right product area in our voice menu. This will help us find the answers to your questions.
When to contact the Customer Service Centre
The best time to call an operator may vary from day to day depending on unexpected situations. If the lines are busy, use our voice menu’s Call Me Back service and we’ll call you back!
Call Me Back Service
If our lines are busy, that doesn’t mean you have to wait in line – the voice menu will offer you our Call Me Back service. After you choose the service and confirm your phone number, we will call you back as soon as possible. If we’re unable to reach you, we will try to contact you again up to three times. We want to make sure that we’ve done our best to reach you. The Call Me Back service is free-of-charge.
Phone numbers when addressing clients
Phone numbers other than those mentioned above may be used to make calls about special campaigns and to reach out to clients as regards telemarketing, alerts, service requests or internal bank surveys. These numbers will vary depending on the possibilities and use of the telecommunications service provider. When returning a missed call, we will notify you by voice and confirm that it was a call from UniCredit Bank. We want you to know who called you.
Our standard phone numbers are as follows: +420 464 623 625, +420 246 034 005.
ADDITIONAL INFORMATION
Bank Headquarters in the Czech Republic
UniCredit Bank Czech Republic and Slovakia, a.s.
With its registered office in
Praha 4 - Michle, Želetavská 1525/1
PSČ 140 92
Registered in the Commercial Register of the Municipal Court in Prague, Section B, File No. 3608
IMPORTANT BANKING INFORMATION
SWIFT (BIC): BACX CZ PP
Bank Code: 2700
ID No.: 64948242
Tax ID No.: CZ64948242
IBAN – kalkulátor ČNB
E-mail: info@unicreditgroup.cz
