Contacts and support | UniCredit Bank

Staying in touch

means being informed.

You can call us, write us or simply record a message for us.

We are looking forward to hearing from you!

Customer Service Centre

7:00 am - 10:00 pm – daily including weekends and holidays

+420 221 210 031

We’re happy to answer any questions you might have about our products and services, customise them for you, or block your card if it gets lost.

Blocking Your Card

24/7 - NON STOP

+420 221 210 012

Use this number for blocking lost and stolen cards and direct banking services when our Customer Service Centre is unavailable.

Corporate eBanking

8:00 am - 5:00 pm – on working days

+420 221 210 010-11

Do you have a question about processing payments in BusinessNet, Eltrans 2000, MultiCash or need help with technical issues?

Receivables

8:00 am - 5:00 pm – on working days

+420 221 210 020

Use this phone line to contact the department for the administration and recovery of receivables for instalment and non-instalment products.

Payment Terminals

24/7 – NON STOP

+420 221 210 014

Use this phone line in the event of technical issues concerning payment terminals or internet payment gateways.

All phone numbers are charged according to the caller’s tariff for fixed-line calls.

To improve our services, calls to the Customer Service Centre phone line are monitored and stored.

We do not charge you any fees for our customer service and advice.

Are you our client?

For us, security comes first. In order to be able to guarantee maximum security, before calling our customer lines, please be sure to have all the necessary data ready to clearly verify your identity together with your question. Ideally, have your “password for phone communication” ready. This is provided in your contractual documents. Also, please don’t forget to choose the right product area in our voice menu. This will help us find the answers to your questions.

When to contact the Customer Service Centre

The best time to call an operator may vary from day to day depending on unexpected situations. If the lines are busy, use our voice menu’s Call Me Back service and we will call you back!

Call Me Back Service

If our lines are busy, that doesn’t mean you have to wait in line – the voice menu will offer you our Call Me Back service. After you choose the service and confirm your phone number, we will call you back as soon as possible. If we’re unable to reach you, we will try to contact you again up to three times. We want to make sure that we’ve done our best to reach you. The Call Me Back service is free-of-charge.

Phone numbers when addressing clients

Phone numbers other than those mentioned above may be used to make calls about special campaigns and to reach out to clients as regards telemarketing, alerts, service requests or internal bank surveys. These phone numbers will vary depending on the possibilities and use of the telecommunications service provider. When returning a missed call, we will notify you by voice and confirm that it was a call from UniCredit Bank. We want you to know who called you.

Our standard phone numbers are as follows: +420 464 623 625, +420 246 034 005.